Australia Post and our courier partners are still experiencing significant delays due to COVID-19 and the recent impact of flooding and road closures throughout QLD and Northern NSW. We thank you for your patience, support and understanding.

We know how excited both "you" and your "pet(s)" are to get your order from us. So here's what to expect?

Once we receive your order, one of our team members will get your item(s) safely packed and ready for same day or next business day dispatch.

Once processing is complete, we will send you a shipping confirmation email with a tracking number to track your parcel.

At Pet Variety, we pride ourselves on prompt dispatch and strive to ensure that Australia Post or our Courier Partners deliver your order(s) in a safe and timely manner.

Unfortunately, sometimes there could be other factors outside of our control that cause delays.

Absolutely! However, we strive to ensure orders are processed and dispatched promptly. For this reason, it can sometimes be too late to adjust or cancel an order. Should you need to cancel or change your order, please get in touch, and we will let you know if it is still possible to do so!

You can pay for your order securely at Pet Variety using one of the following payment methods.

Amex, Visa, MasterCard, Shop Pay, PayPal, Apple Pay, and Google Pay.

Please Note:

When paying via credit card, the billing address entered on your order must match the billing address on file with your bank. Otherwise, our system may detect your order as being fraudulent.

If you have any questions referring to payment, please do not hesitate to get in touch.

We ship orders via Australia Post or other reputable courier companies.

Local area orders are via our local home delivery service.

You will be able to choose your preferred delivery method from the available options during checkout.

Please refer to our shipping policy for further details.

Pet Variety handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

We always aim to make sure our customers and their pet(s) love our products, but if you do need to return an order, we’re happy to help.

Just get in touch, and we’ll take you through the process.

Please refer to our Refund Policy for further information.

Customer support

(02) 4607 2685

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