Standard Shipping | COVID-19
We know these are uncertain and difficult times for everyone and wish to thank you for your patience and support during this time.
How much will shipping cost?
All calculated shipping rates are dependent on your selected items size/weight and your postcode. We require a physical street address during checkout.
We do not currently ship outside of Australia.
How long does shipping take?
With so many people isolating at home and shopping online due to COVID-19, Australia is currently experiencing some slight shipping delays.
Our courier partners are working harder than ever to deliver our parcels to our valued customers. Therefore, we recommend that you plan your delivery ahead of time. Once dispatched, it may take up to 5 additional business days for your order to arrive depending on your location.
Delivery times may also be dependent on Public Holidays, and during busy sale periods such as Christmas, New Year and Easter.
When will my order be dispatched?
At Pet Variety, we endeavour to dispatch our parcels within 1-3 business days of receiving an order. However, sometimes an additional day or two may be required for any stock availability issues. If any of the products you have ordered are not in stock at the time of dispatch and we anticipate a long delay, we will contact you.
How will I know that my order has been shipped?
A shipping confirmation email will be sent to you as soon as your order is dispatched. If you do not receive an email within 2-3 business days of placing your order, please contact our customer service team.
Do I need to be home to receive my delivery?
If no one will be at the delivery address when the parcel is scheduled for delivery, you can give the driver ‘authority to leave’ the parcel on your doorstep or another area designated by you.
By requesting ‘authority to leave’ during checkout you are confirming that it is safe to leave the item at your premises if no one is home, and therefore Pet Variety cannot be held liable for any loss or damage.
Should any problems arise with your delivery, please contact us as we will always work with you to address any issues.
All prices are in Australian Dollars.