Vetafarm Insecta Pro Complete Live Food Replacement

At Pet Variety, we measure our success by the satisfaction of our valued customers; it is for this reason that customer service is, and will remain our number one priority!

As a fellow pet parent and valued family member of petvariety.com.au, we want you to enjoy your online shopping experience with us.

Our dedicated customer service team understands when purchasing products online things may not always go to plan; hence, there may be times when you will need to return a product that you have purchased from us.

In addition, we aim to make this process as easy and hassle free as possible.

PLEASE NOTE:

Pet Variety cannot issue credits or refunds unless you have contacted one of our customer service representatives to assist with your return and refund claim.

All returns require a return merchandise authorisation (RMA) and address before you send us back any items. Without these, we will be unable to process your return and refund the cost of your item(s).

RETURNS TERMS & CONDITIONS:

• Pet Variety will accept returns for up to 30 days from the date of purchase, providing the item is unopened and in original condition (including packaging).
• Items returned after 30 days may not qualify for a refund, or may incur an extra restocking fee.
• Pet Variety cannot offer refunds or exchanges on any edible items such as food or treats that are opened due to strict health policies. We recommend that you make your selections carefully, and double check before submitting your order.
• Upon approval, you can return your order for a store credit, exchange or refund.
• Proof of purchase is required for all returns, which can be in the form of your original order number or invoice.
• It is a requirement that you contact a Pet Variety customer service representative prior to returning any goods.
• Customers will be responsible for any freight charges relating to the return of the goods.
  
  

DAMAGED OR FAULTY ITEMS:

At Pet Variety, we take all care when packaging your order. In the unforeseen circumstance, you receive a damaged item; we request that you please forward photos of the damage to hello@petvariety.com.au. Please include your order number and name, and we will work with you to resolve the issue.

The Pet Variety team prides itself on a high level of customer service. If you have questions concerning our returns policy, please feel free to reach out.

Contact us:

hello@petvariety.com.au or call 02 4607 2685 to speak with a customer service team member.