RETURNS AND REFUNDS
petvariety.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
We are sure you’ll be delighted with your Pet Variety purchase. However, we understand when purchasing products online, things may not always go to plan. With this in mind, there may be times when you need to return a product that you have purchased from us.
Should you wish to return your order, please notify us within 30 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased.
Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of petvariety.com.au.
CONTACT US
Should you wish to return an item or if you have any questions or concerns at any time about our refund policy, please contact us at, hello@petvariety.com.au, and we will respond within 48 hours.
