We want your shopping experience with Pet Variety to be simple, transparent and reliable.
All orders are packed with care from our Sydney location and delivered across Australia using trusted delivery partners.

🚚 Dispatch Location

All orders are dispatched from Sydney, Australia.

Every order is packed with care by our team to ensure your pet’s food, toys, and supplies arrive safely and in excellent condition.

Dispatch timeframe:
Orders are typically packed and dispatched within 1–2 business days.

You will receive tracking details via email once your order ships.

🦘 Australia-Wide Shipping

We proudly deliver to pet owners across Australia.

Orders are shipped using:

• Australia Post
• Trusted courier partners
• Carbon-neutral delivery services, where available

Estimated delivery times after dispatch:

NSW Metro: 1–3 business days
East Coast Metro: 2–5 business days
Regional Areas: 3–7 business days
WA, NT & Remote Areas: 5–10 business days

Delivery timeframes are estimates and may vary during peak periods or public holidays.

📍 Free Local Delivery — South-West Sydney

We offer Free Local Delivery on eligible orders for nearby suburbs.

Available on orders over $49 to select local areas, including:

Kearns • Eschol Park • Eagle Vale • Raby • St Andrews

Local delivery allows us to provide a convenient, community-focused service for nearby pet owners.

Delivery days may vary depending on order volume.
Orders placed before local delivery runs will be included where possible.

👉 Contact us if you're unsure whether your suburb qualifies.

📦 Shipping Costs

Shipping rates are calculated at checkout based on:

• Order weight
• Package size
• Delivery location

Heavy items such as large pet food bags require specialised shipping to ensure safe transport. We keep product pricing fair by charging accurate delivery rates rather than inflating product prices.

🐾 Order Tracking

Once your order has been dispatched, you’ll receive:

• A confirmation email
• Tracking information
• Delivery updates from the courier

If you cannot locate your tracking email, please check your spam or promotions folder.

⚠️ Delivery Notes

• Please ensure your shipping address is correct before completing checkout.
• Authority to leave parcels is determined by the delivery carrier.
• Pet Variety is not responsible for delays caused by carriers, weather events or peak delivery periods.

💬 Need Help?

We’re a proudly Australian small business, and we’re here to help.

If you have any questions about your order or delivery options, please contact us:

Email: hello@petvariety.com.au
Response Time: Usually within 1 business day

Thank you for supporting an independent Australian pet store ❤️
We appreciate every order placed with Pet Variety.